Missed Appointment & Cancellation Policy
Our goal is to provide quality individualized medical care in a timely manner. No-shows, late shows and cancellations inconvenience those individuals who need access to veterinary care. We would like to remind you of our policy regarding missed appointments.
A missed or cancelled appointment is when you fail to show up for an appointment without a phone call or cancel without at least 24-hour notice.
A veterinary-client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments and ask that you give us the courtesy of a call when you are unable to keep your appointment. As a courtesy, we provide reminder calls or texts the day before your appointment. However, you are responsible to remember your appointment regardless. Below, our missed appointment policies are outlined.
Cancellation of an Appointment
In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. This time will be reallocated to someone who needs treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.
How to Cancel Your Appointment: To cancel your appointment, please call or text 719-955-0966. If you do not reach the receptionist, you may leave a detailed message on our voice mail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.
Late Cancellations: A cancellation is late when the appointment is cancelled within 24 hours of your scheduled appointment.
Appointment No Show Policy: A “no-show” is a client who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”. This includes arriving 15 minutes after your scheduled appointment.
The first time there is a “no-show” or late cancellation there will be no charge to the client. A 2nd occurrence will result in you being charged the cost of an office call. At the time of this 2nd occurrence, the client will henceforth be required to place a nonrefundable deposit equal to the cost of an office call to hold future appointments. This deposit will be forfeited if a client fails to keep the appointment for any reason and the client may be discharged from the practice.
Surgery Appointment No Show Policy: A surgery “no-show” is a client who misses a surgery appointment without providing 24 hours’ notice of cancellation. The first time this occurs we will call to offer to reschedule the appointment and our missed-surgical-appointment-fee of $100 will be waived. At the second missed surgical appointment we will call to reschedule, and you will be charged a missed-surgical-appointment-fee of $100. If a third incident of a missed surgical appointment occurs, you will be charged a missed appointment fee of $100 and may be discharged from the practice.
Deposits: All ultrasound patients including echocardiogram will be required to place a $50 nonrefundable deposit to hold your appointment time. The deposit will be applied to the cost of your ultrasound procedure. The deposit will be forfeited if a client fails to keep the appointment no matter the timing.